Refund Policy
Last updated:
Your 14-day refund window
You can request a full refund within 14 days of purchase, for any reason and without having to explain. Write to us, or use the after-sales button on that purchase in your account.
Runs that fail or change nothing
Separately from that 14-day window, a run that produces no output, fails, or leaves your text unchanged is refunded to your credit balance automatically. You do not need to ask, and you can see both the charge and the return in your credit history.
How to request a refund
Write to us with your order reference, or open the purchase in your account and use the after-sales button. If your purchase was completed through Stripe Managed Payments — where Stripe acts as the reseller and merchant of record for those transactions — you can also direct the request, or your withdrawal, through the support route shown on the receipt Stripe sends you. We process refunds that we issue within 3 business days and always return the money to the original payment method; your bank may take a few more days to show it.
Who we are
This policy is published by AI Panacea Inc, which operates DeAIze. Consumers in the EU/EEA, Switzerland and the UK additionally have a 14-day statutory right to withdraw from a purchase. Nothing in this policy limits that or any other right you have under the consumer law of your country of residence.